![]() As such, abandoned calls never actually reach an agent, as callers have already moved on.Ī high average call abandonment rate can be cause for concern. Sometimes they decide they don’t want to wade through menu options, an emergency has come up during their wait, or they are simply unwilling to wait any longer. While they wait for an available agent, callers may be on hold for a long time. ![]() This KPI refers to the amount of abandoned calls during any given amount of time. ![]() Of course, KPIs can vary by industry, but the below KPIs are standard for gauging performance and productivity. Your performance metrics should be a direct reflection of your objectives: This way, you’re getting an accurate read on your call center’s overall performance. Once you’ve nailed down the most important goals for your team, determining which KPIs to use should be a breeze. Consider the realities of your call center and overall operational goals. That means the KPIs you select are critical. The sooner they know about underlying issues, the faster they can be resolved. KPIs provide customer support managers with valuable insight into system issues, communication breakdowns, or staffing problems. In order to evaluate the effectiveness of call center metrics, managers use key performance indicators, or KPIs. That’s why monitoring call center metrics is a critical aspect of delivering high-quality service. What are call center metrics?Ĭall center metrics indicate the productivity and performance of customer support teams. In this article, we’ll define call center metrics and offer nine KPIs that you can incorporate into your reporting to continue elevating the customer experience. That’s where call center metrics come in. It can be difficult to gauge how effective and efficient agents actually are, especially when you consider the number of calls a center receives on a daily basis. With so much riding on the support experience, how do you ensure that your agents provide the dependable, knowledgeable, and timely service that customers expect? Likewise, according to Bain, businesses can grow revenues between 4% and 8% above their market when prioritizing better customer service experiences. Salesforce discovered that 89% of consumers are more likely to make another purchase after a positive customer service experience. Conversely, great service can make a dramatic difference to a company’s bottom line. Working as a call center agent can be a tough gig: Even one poor customer service experience can cause a customer to turn away for good.
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He was traveling to London via Paris in 1988, when at that moment the story becomes complicated. Refugee credentials allowed her to apply for citizenship in a European country: the husband claimed his mother was British and, after spending years in Belgium, in 1986 he decided to settle in the UK. Mehran Karimi Nasseri then sought political asylum outside Iran and, after being ignored by capitals across Europe for four years, the United Nations High Commissioner for Refugees in Belgium finally granted him official refugee status in 1981. ![]() He said he took part as a student in the protests against Shah Reza Pahlavi: back in Iran in 1977 Nasseri was imprisoned and then interned for anti-government activities. With a colorful cast that includes the tycoons, spies, and killers who surrounded Litvinenko in the roller-coaster Russia of the 1990s, as well as the émigrés who flocked to London in such numbers that the British capital earned the sobriquet “Londongrad,” this book lays out the events that allowed an accused killer to escape prosecution in a delicate diplomatic minuet that helped save face for the authorities in London and Moscow.Ī masterful work of investigative reporting, The Terminal Spy offers unprecedented insight into one of the most chilling true stories of our time.Born in Masjed Soleiman in Iran in 1943, Nasseri traveled to the UK in 1973 to study at Bradford University. He provides the most detailed step-by-step explanation of how and where polonium was found how the assassins tried on several occasions to kill Litvinenko and how they bungled a conspiracy that may have had more targets than Litvinenko himself. Drawing on exclusive reporting from Britain, Russia, Italy, France, Germany, Austria, Switzerland, and the United States, he traces in unprecedented detail the polonium trail leading from Russia’s closed nuclear cities through Moscow and Hamburg to the Millenium Hotel in central London. But it also evokes a wide range of other issues: Russia’s lurch to authoritarianism, the return of the KGB to the Kremlin, the perils of a new cold war driven by Russia’s oil riches and Vladimir Putin’s thirst for power.Ĭowell provides a remarkable and detailed reconstruction both of how Litvinenko died and of the issues surrounding his murder. ![]() Who was Alexander Litvinenko? What had happened in Russia since the end of the cold war to make his life there untenable and in severe jeopardy even in England, the country that had granted him asylum? And how did he really die? The life of Alexander Litvinenko provides a riveting narrative in its own right, culminating in an event that rang alarm bells among western governments at the ease with which radioactive materials were deployed in a major Western capital to commit a unique crime. Cowell, then London Bureau Chief of the New York Times, who covered the story from its inception, has written the definitive story of this assassination and of the profound international implications of this first act of nuclear terrorism. Fatally poisoned by a rare radioactive isotope slipped into his drink, Litvinenko issued a dramatic deathbed statement accusing Putin himself of engineering his murder. Hours later the Russian émigré and former intelligence officer, who was sharply critical of Russian president Vladimir Putin, fell ill and within days was rushed to the hospital. On November 1, 2006, Alexander Litvinenko sipped tea in London’s Millennium Hotel. ![]() In a page-turning narrative that reads like a thriller, an award-winning journalist exposes the troubling truth behind the world’s first act of nuclear terrorism. The Terminal Spy: A True Story of Espionage, Betrayal and Murder XtraFinder is a simple application that has powerful features. You can enable XtraFinder to maximize the window when zooming, arrange items by name in icons view, hide dot files on Desktop, automatically adjust the width of the Name column and more. Path Finder is another excellent file manager app for Mac. On the bright side, XtraFinder still comes with a comprehensive context menu that allows you to view the content of folders, copy the file path and perform other useful tasks.įortunately, XtraFinder’s improvements do not stop at the context menu. ![]() This could be consider a major drawback by most Mac users that used XtraFinder for its dual pane capabilities offered for older macOS versions. XtraFinder adds greater convenience to your workflow and transforms the existing Mac file manager into a more powerful version. And whenever it bumped into a border or frame of an active program window, it. First I tried to brush it off, but it turned out to be virtual - although it moved very life like I could see it pixelated when it made turns. Yesterday evening I suddenly discovered a tiny bug crawling around my screen. The difference is small, but basically the developer just needs to recompile XtraFinder as arm64e for it to load on M1/M2 macs, because you cannot inject code of one architecture into a process of a different architecture. A tiny fly/ant/bug is crawling on my screen. All you can do with XtraFinder is to open two different Finder windows horizontally or vertically. Finder is compiled as arm64e, and XtraFinder is only compiled as arm64. Unfortunately, if you have a Mac running 10.9 or later you will not be able to take advantage of the dual pane feature. Apple silicon status: Supported with a workaround only with rosetta 2. Since the latest version of macOS already provide a tab function for your Finder, we can move directly to the dual pane / dual window feature. Smooth-running featuresīefore enjoying the wide variety of functions and changes that XtraFinder can bring to your standard Finder, you first have to manually enable the desired options via the Preferences window. Moreover, with the help of XtraFinder, macOS will also allow you to effortlessly CUT items in the Finder using the "⌘ + X" hot-key, a much simpler way of moving files and folders from one place to another than the alternative offered by Apple's operating system which allows you to copy the items using "⌘ + C" and move them with "⌘ + ⌥ + V". XtraFinder modifies your Finder’s interface by adding dual-pane and dual window support, an enhanced context menu and the option to change the appearance of the Finder window.Ĭonsequently, XtraFinder allows you to change the background, text and secondary text color according to your preferences, display colorful icons in the Sidebar, return to the legacy color painting and show label in the Sidebar. Improved Finder appearance and functionality ![]() XtraFinder is a feature rich Finder plug-in specially designed to improve your Mac’s Finder and provide a long list of additions to macOS' default file browser. This happens in the real world: I know of at least one incident. They may even contain malware, like spyware and such. deb file, don't install it! These files are unchecked, unverified and mayĭo damage to your system. When you double-click them, they ask for your password and then they install themselves in your system. You can download debs from some websites. deb files from external sources:įiles with the extension. So the best way to get a clean system again, is to do a fresh clean re-installation of Linux Mint.įor the same reasons you also need to be careful with. Have you already enabled PPA's or other third-party repo's and do you want to get rid of them? You can of course recreate a clean software sources list like this, but that won't remove the software that you've installed from those non-official sources. But used carelessly, they're for Linux what the bubonic plague was for the Middle Ages. If used wisely and very restrictively, PPA's can occasionally be of great help. PPA's are a mixed blessing, to say the least. Don't install anything from it! Your system will run a huge risk of becoming unstable or even unusable. One destructive PPA deserves to be mentioned in particular: the Oibaf PPA, which contains graphic drivers and graphical rendering software (notably, but not exclusively, for AMD graphics). Or when you're a tester for a particular piece of software (which you should only be doing on a non-essential test computer). Therefore only use a PPA when you really (really!) have no acceptable alternative. By adding a PPA to your sources list, you give the owner of that PPA in principle full power over your system! It might even contain malware.įurthermore, you make yourself dependent on the owner of the external repository, often only one person, who isn't being checked at all. Therefore it may damage the stability, the reliability and even the security of your system. deb installers, is untested and unverified. Software from third-party repositories (like PPA's) and external. Don't experiment on a production machineīe very careful with external repositories (like PPA's) and with external. Never remove any application that's part of the default installation of Ubuntu or Linux Mint Don't enable the software repository "romeo" UKUU and Ubuntu Mainline Kernel Installer ![]() Elevated danger level (yellow alert): Ubuntuzilla, UKUU and Ubuntu Mainline Kernel Installer High danger level (orange alert): Ubuntu Sources List Generator Severe danger level (red alert!): Ultamatix Never use installation scripts like Ultamatix, Ubuntu Sources List Generator, Ubuntuzilla, UKUU and Ubuntu Mainline Kernel Installer Don't install a second full-blown file manager ![]() Never use cleaning applications like BleachBit (nor defrag apps) Desklets and applets: think before you install Firefox and Chrome add-ons and extensions: don't trust them blindly Be careful with add-ons, extensions, applets and desklets Only use sudo, pkexec and admin:// when absolutely necessary Be restrictive with root authority (administrative permissions) Be very careful with external repositories (like PPA's) and with external. Hopefully, they're going to fix a lot of it very soon. However, there is a lot of room for improvement. We had to write our own user documentation and training material because their stuff was so bad. And they need to have user documentation beyond like, "This is how I turn the thing on." The user documentation is really terrible. To me, when I compare it with other systems that I use Apple Mail or some other CRM-based emails, this is as basic as it gets. They don't think much about the end user. However, what I get through my IT person is they are entirely focused. New users should evaluate the experience and evaluate the connectivity to other systems before signing up for this solution. For how long have I used the solution?Īs far as I know, the solution is up to date, and we are using the latest version. However, from a user perspective, it's still pretty much the same. Now, under the covers, they've made lots of changes. It's virtually the same as it was when we bought it. They don't seem to be particularly focused on the user experience.Īlso, this thing is not updated from a feature set perspective. Their whole sales pitch and documentation are focused on IT people running this thing. The IT guys love this thing, however, from the user perspective, it's slow when it's cumbersome. This recovery stuff turns out to be very, very difficult. Now we could get only a renew until 30-06-2015. Once I crashed it, getting back access to my old emails has proved to be very difficult. On 30-06-2014 the Software Maintenance (SWM) expired. Users are entitled to upgrade to the latest version that is released during their software maintenance period, even after the agreements expiration. The result was my IT person is still trying to recover most of my email, even though we've gone through all the backup procedures and all this other stuff over the years. It turns out there's a hard limit as to how many files you can have in a folder, and so I personally ended up crashing the system. However, for example, I recently personally crashed it due to the fact that I had too many items in my folder. It's very much a standalone product and the documentation does not make this easy. ![]() ![]() In terms of connecting, we really need to connect this to a CRM system and there doesn't seem to be an excellent way to do it. We don't have a great way of getting these emails into CRM except by copying and pasting text. The connectivity with CRM is a significant issue here. The search and archiving documentation capabilities need to be stronger. ![]() ![]() I just found my first slime fossil on the island. There's little time now, so I'll need these refinery links if I'm going to be efficient. Breathless and sweating, I was going about everything all wrong, but I was happy. I remember hauling jellystone back to the conservatory by hand because I was so excited. I was so in over my head when I first started here. Maybe then I wouldn't always have had to run off to look for plants and mushrooms. I wish I had something like this back home. I thought it was so lovely, the way that you could be inside it but feel like you were in the world outside at the same time. I got the idea for this conservatory from a history book I had as a kid. I thought maybe I would just walk inside and start again like nothing had happened.Īnd though I know that's not the case, it was still so nice to finally be home again. When it was done, for a moment I almost thought things were back to normal. I was so happy to see it standing there again, its glass filtering the beautiful daylight of this magical place. I had the drones rebuild the conservatory exactly as it was before. In a way I'm out here trying to escape my family's history. But then you see the people out there with power, the ones making history, and they ignore the past. When you're young you're told how important it is, how it's the greatest teacher. It passed through these ancient stones as if they were smoke. And then a tiny bug crawling along one of the cracks in the wall slipped inside it and vanished. The stones were so solid and cold, and I felt the weight of the history they carried with them. I ended up in these ruins, and I just slumped up against one of the walls, totally exhausted. I had been pacing all over the conservatory after it happened, my mind racing with what I should have done differently. These drones are said to be identical to Mochi Miles' speculative dream technology, which she mentions frequently to Beatrix. Research Drones look similar to beetles, instead of Slime Rancher's bee drones. Archived data can be found once the player has obtained the Drone Archive Key. The player can find these drones all around the map. These Research Drones were written by the Mystery Person. Research Drones are the new way that lore is inserted into the game, after Hobson Twillgers's notes from the first game. Please help contribute to this page by adding information and photos to it. Any information posted here may not yet be completely accurate. ![]() Under Construction This may be due to a recent update, is undergoing a major overhaul, is brand new, or is insufficient and may not yet fit in with the wiki. Only continue reading if you're totally okay with that. There are important lore-related or super-secret details on this page. ![]() ![]() Officially, the TimeNet targets CCTV (closed-circuit TV) surveillance and digital video recording (DVR) applications where sub-second accuracy may be required, yet standard computing equipment may be too delicate or costly. Based on an embedded computer little larger than an Ethernet connector, the TimeNet runs a GPS-synchronized Stratum-1 NTP Ethernet server, for “evidential-level” timestamping… accuracy, the company claims. Veracity UK Ltd used Linux to build a tiny, rugged, low-powered master reference clock server primarily aimed at surveillance camera networks. It is the task of the network client (i.e. UTC is effectively a GMT reference time and TIMENET provides this via NTP as a universal reference. Thus TIMENET is a universal solution which can be used anywhere in the world. GPS signals are far less prone to interference than traditional national radio clock signals. GPS is a global satellite system used primarily for position location, using very accurate atomic clock references. TIMENET is NTP-compatible and acts as a time server for any NTP-enabled client. NTP stands for Network Time Protocol and is a universal standard for time synchronisation of computers or other devices on a network. ![]() Therefore TIMENET will continuously provide an accurate UTC clock reference automatically. GPS time references incorporate this automatically. UTC time copes with variations in the earth's rotation by the introduction of leap-seconds at pre-defined intervals. Universal co-ordinated time is an official world-wide atomic clock standard for time, agreed by national standards around the world. The TIMENET unit can be positioned anywhere within the 3m reach of the antenna lead, and may be conveniently wall-mounted with the integral brackets supplied. The antenna itself is provided with a self-adhesive surface which can be affixed to any window which has a view of some sky (to pick up the GPS satellite transmissions). The GPS antenna is included with the TIMENET product. The time server unit is very simple to install and set up. This completes the time server installation.Īny DVR or other NTP-compatible network devices can now be programmed to get their NTP time signals from the IP address of the TIMENET server. The TIMENET setup program is run on any Windows PC, and the only parameter to set is the desired IP address of the TIMENET device. TIMENET is then connected to the network through its RJ45 connector directly to the CCTV/DVR network using a standard CAT5 cable (up to 100m long). Integral watchdog for long-term reliable operation.Direct network interface for remote siting.Accurate universal atomic clock reference.TIMENET is extremely compact, can be wall-mounted, uses very little power and is less than half the cost of competing solutions. TIMENET integrates the GPS receiver and master NTP clock server into a single device which can be directly connected to the network. For this reason, master reference clocks are normally only used in very high-end installations such as city centres, airports and prisons. Network output versions tend to be even more expensive. The traditional solution to providing an accurate reference time has been to use an atomic clock radio receiver or GPS sensor linked to an expensive rack-mounted master clock server, typically with serial-only output. Considering that DVR systems may be left unattended for months on end, it is easy to see that the time settings can end up being in error by many minutes. Many DVR products, especially those which are PC-based, have inaccurate internal clocks which drift by many seconds per week. It is crucial that all recordings are accurately time-stamped, especially for evidential purposes. TIMENET provides a low-cost solution to the problem of providing accurate reference time signals for CCTV recording equipment.ĬCTV and digital video recorder (DVR) installations require accurate reference time signals for synchronisation of system clocks to ensure that they are always set at the precisely correct time. Veracity VTN-TN TIMENET POE GPS Master NTP Time Server - Includes Indoor/Outdoor Antenna POE ready with - GPS EnabledĪn NTP server with GPS accuracy for digital video - now with POE power! ![]() The best 4K projectors combine great performance in all aspects of picture quality along with 4K resolution for truly incredible images. Transform your space and bring lifelike pictures to your entertainment with the VPL-VW995ES home cinema projector, featuring SXRD technology, with native 4K. Epson - Home Cinema LS11000 4K PRO-UHD Laser Projector, HDR, HDR10+, 2500 lumens, HDMI 2.1, Motorized Lens, 120 Hz, Home Theater - White. Sony Electronics Launches New Native 4K Home Cinema Projectors September 8. Epson - EF-100 Mini Laser Streaming Wireless 3LCD Projector with Android TV - Black. Every scene springs to life with finer detail, realism, and deep blacks. In normal operation these Sony projectors will display normal HD or UHD video, with its 1.78:1 format, by using only 3820 of the available horizontal 4096 pixels. A projector with a great contrast ratio, color gamut, keystone correction and brightness can easily hold its own over a 4K UHD projector that only offers higher resolution at the expense of everything else. Stay up to date on what is going on in the projection industry with these. Sony’s X1 processor for projector with Dynamic HDR Enhancer delivers a contrast ratio of 350,000:1. Remember, though, the resolution is just one aspect of picture quality. The most important part is some of the best 4K projectors are surprisingly affordable these days. They can give you a bigger image than you'd get with a TV, and while they can't quite match the image brightness and HDR support, projectors have come a long way. If you're a movie fanatic who needs a home theater experience, it's worth looking at 4K projectors. They're not the only way to enjoy your favorite shows and movies, either. Take advantage of the size of your projector screen with movies that become even more immersive with IMAX Enhanced. It's easy to get sucked in by fancy new features and gorgeous OLED displays showcased earlier in the year at CES, but you shouldn't just buy the first beautiful picture you see. Sony 4K projectors are compatible with IMAX Enhanced content, making them ready to deliver the bigger, more breathtaking IMAX visuals you love in compatible content. Unusual review, for one of the strangest projection lenses around. ![]() Creed: Rise to Glory and Astro Bot Rescue Mission is on sale for $20 each, while the team shooter Firewall: Zero Hour is dipping down to $10.įor a whole lot more upcoming deals, check out our Black Friday deals hub, where you can find out what discounts all the big game retailers will offer next week. A few of the big recent PSVR games have been discounted as well. Zombie Chronicles, also known as The Zombie Chronicles and Zombie Chronicles: 3D, is a 2001 horror film directed by Brad Sykes. For Black Ops 3, Zombies Chronicles offers eight remastered maps from World at War through Black Ops 2 with improved graphics, audio, and Black Ops 3's Zombies features. PS4 owners can get big discounts on the entire Uncharted series, plus God of War for $30, Detroit: Become Human for $20, or Horizon: Zero Dawn Complete Edition for $10. ![]() Entre seus diversos produtos, é possível encontrar acessórios e jogos, onde você talvez possa encontrar Onechanbara: Bikini Zombie Slayers. Xbox One owners can grab Forza Horizon 4 for $40, Sea of Thieves for $30, or PlayerUnknown's Battlegrounds and State of Decay 2 for $20 each. Call of Duty: Black Ops III Zombies Chronicles takes players through the beginnings of the original Zombies saga remastered in true HD. Mas, não se preocupe Por sorte, existem muitas opções para você obter Onechanbara: Bikini Zombie Slayers de uma maneira totalmente legal: Amazon: A maior loja online do mundo. A number of Xbox One- and PS4-exclusive games are getting the discount treatment. You can sell or trade everything you have, like used Nintendo NES games, N64 consoles and all retro game collections, even Playstation and Xbox, no matter. Some big-name games are on sale as well, including Fallout 76 for $40 (the Tricentennial Edition is going for $60). The fully remastered maps, featuring thrilling Zombies origins stories, have been enhanced with stunning visuals, enhanced audio and new gameplay for current. As for accessories, a bundle that includes PlayStation VR with Move Controllers, Creed: Rise to Glory, and Superhot is on sale for $250, and select DualShock 4 controllers have dropped to $39. ![]() Updated the fonts for Chinese and Korean to cover some previously unsupported charsĪs usual, a ton of fixes and improvements:.A bunch of stability fixes when switching apps on Android.Initial game video recording / TAS features (frame stepping)įebruary 14, 2016: PPSSPP 1.2.1 has been released!.Fix some problems when switching away from and back to the app.Fix type D cheat codes, allow for homebrew.Experimental new CPU backend and CPU fixes.Initial Vulkan support on Windows - not full featured yet.Workaround rendering issues on Tegra K1/X1.Texture replacement support - for custom textures and upscaling.Fix Android TV support (x86-64) and use latest FFmpeg, fix Raspberry memory use.Fix JIT problems on Galaxy S7 and iOS 9+ devices.Half a year's worth of fixes in one go, enjoy! Here's a selection of the most important fixes: Assorted minor compatibility fixes, code cleanup and performance improvements.Workaround for mipmap issue, fixing fonts in Tactics Ogre Japanese.Various desktop gamepad compatibility fixes.New audio setting to improve compatibility with Bluetooth headsets.Various fixes for UMD switching for multi-UMD games (#9245, #9256).Prescale UV setting removed, now the default (improves perf) (#9176).Hardware spline/bezier tesselation in OpenGL, D3D11 and Vulkan (.).Audio quality improvement (linear interpolation) (#8950).Support D3D11 (performs better than OpenGL or D3D9 on most hardware).Please re-download if you got it in the first hours. In the initial release for Android, the font files were missing, causing problem with a few games.Fix crash in framebuffer blits affecting Persona 3Īpril 1, 2017: PPSSPP 1.4 Android bug fixed.Major improvements and fixes to software renderer, including mipmap support.Corrections to mipmap bias and selection function.Fixes for some common hangs and crashes.Fix bug causing several games to crash on ARM64, including Metal Gear Solid: Peace Walker.Some issues have been found already, fixes will be made. Note that Google Play might take a day or two to update, I'm doing a slow rollout this time to catch unexpected crashes from the new Vulkan backend etc. PPSSPP 1.5 also has the usual assortment of fixes: Supported on many modern Android devices, and if enabled (change Backend in Graphics settings) you will see a massive speed boost. ![]()
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